Frequently Asked Questions

Everything you need to know about shopping with Poppy Shop.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to start a request.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to more countries in the near future.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.

How can I track the status of my shipment?

Once your order ships, you will receive an email with a tracking link. You can also log into your Poppy Shop account to view your order history and real-time status.